Contact Information

We are here for you

Our office has a temporary location in Eigenmann Hall (we're waiting on the completion of our new home, the Ferguson International Center!). While we continue to provide full services to international students and scholars and the IU campus, our temporary office has limited space.

But, we're still available to help! The majority of our services are available via phone, email, or Zoom. And our expert staff continue to work tirelessly to advocate for international students and scholars, provide our best guidance for complex immigration regulations, and offer engaging in-person and online events.

Normal business hours

Monday-Friday:
9 a.m.–12 p.m. and
1 p.m.–4 p.m.

We are closed for IU-recognized holidays.

Contact information

Mailing address:

Office of International Services
Indiana University
Eigenmann Hall Room 525
1900 E. Tenth Street
Bloomington, IN 47406

Phone: 812-855-9086
Fax: 812-855-4418
General email: ois@iu.edu
Admission email: newtoiu@iu.edu

In-person services

You are able to drop off or pick up documents, like academic records, in our Eigenmann Hall office starting August 19, 2021.

Phone and email services

We can best serve you if you call or email us to ask questions. Call us if you would like an appointment or Quick Question Advising time with an international student advisor.

Scholars and departments can call or email our main office, or contact Joanna Snyder.

Quick Question Advising

We offer short advising appointments to answer quick questions from 1 to 3:30 p.m., Monday through Friday. Call our office to reserve your time.

The following topics can be covered during these short advising slots:

Optional Practical Training (not for intake)
Taking a leave of absence
Withdrawing from all classes
Travel signatures
Visa renewals
Grace periods
Dropping below full-time status
Urgent financial issues
Other brief questions

Urgent inquiries

Feel free to contact OIS for any reason during normal operating hours.

See the instructions below if you are in one of these situations and the office is closed.

If you need a travel signature

While we always recommend that you get a travel signature before leaving the country, you do have the option of trying to reenter the country without one.

Most students will be allowed to enter and then be given 30 days to provide additional information. This can be done in person or by mail. Or, if you are overseas for an extended period of time, we can mail an I-20 to you.

If you have a medical or police emergency

Call 911 immediately and inform OIS later.

If you need work authorization

Do not start work without authorization. You will need to postpone your start date until we return and can assist you.

If you have been arrested

OIS cannot bail you out of jail—call your friends or family for that.

We can, however, advise you of the potential immigration implications of your arrest and provide you with a list of immigration attorneys.

Because court appearances rarely happen immediately, this may not be considered an emergency. Please let us know as many details as you can, and we will advise you.

If your I-20 or DS-2019 is expiring

This could be an emergency. Please let us know immediately—we will need to take action before the expiration date, if possible. If that date has already passed, wait until the office is open and schedule an urgent appointment.

Please check your IU email account for reminders and instructions, and write back to us right away.